Terms of service

TERMS OF SERVICE

Last Updated: 1 September 2026

1. ABOUT THESE TERMS

This website, www.trajectoryindia.com (“Website”), is operated by Trajectory Marketing Private Limited, a company incorporated under the Companies Act, 2013 (“Trajectory”, “Company”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your access to and use of the Website, its content, features, product information, marketplace links, enquiry facilities and other services made available through the Website (“Services”).

These Terms should be read together with our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy;

  • Legal Notice; and

  • any other policy, notice or condition displayed on the Website.

By accessing or using the Website, clicking links made available through it, submitting information to us or otherwise using the Services, you acknowledge that you have read and agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, you should discontinue use of the Website.

Nothing in these Terms excludes, restricts or modifies any consumer right, statutory remedy, liability or protection that cannot lawfully be excluded or restricted under applicable Indian law.

2. COMPANY AND WEBSITE INFORMATION

The Website is operated by:

Trajectory Marketing Private Limited

CIN: U14101DL2025PTC446013

GSTIN: 07AALCT7748L1ZI

Registered Office:
Flat No. 110, 1st Floor
Block D, Pocket 17, Sector 3
North West Delhi, Delhi - 110085
India

Principal Business / Consumer Contact Address:
Plot No. 124, Ground Floor
Village Pooth Khurd, Near Balmiki Hospital
North West Delhi, Delhi - 110039
India

Website:
www.trajectoryindia.com

Customer / Product Support:
support@trajectoryindia.com
+91-9220934334

General Business, Corporate Gifting, Retail and Distribution Enquiries:
Onboarding@TrajectoryIndia.com
+91-9211337203

Manufacturing, packing, warehousing or other operational addresses applicable to particular products may separately appear on product packaging, labels, invoices, marketplace listings or other legally required disclosures.

3. IMPORTANT: WE DO NOT CURRENTLY SELL CONSUMER PRODUCTS DIRECTLY THROUGH THIS WEBSITE

Trajectory currently uses this Website primarily for:

  • product discovery;

  • product information;

  • brand communication;

  • advertising and marketing;

  • customer and business enquiries; and

  • directing visitors to third-party marketplaces where Trajectory products may be purchased.

Trajectory does not currently operate a consumer product checkout or accept consumer product payments through www.trajectoryindia.com.

A product page, product price, photograph, description or purchase button displayed on this Website does not by itself constitute a direct Website sale.

When you click a button such as:

  • “Buy Now”;

  • “Buy on Amazon”;

  • “Buy on Flipkart”;

  • “Shop Now”; or

  • another similar purchase button,

you may be redirected to an independent e-commerce marketplace, website or application.

For purposes of these Terms:

“Third-Party Marketplace” means Amazon, Flipkart or any other independent e-commerce marketplace, website, platform or application through which a visitor may purchase a Trajectory product after being redirected from the Website.

4. THIRD-PARTY MARKETPLACE TRANSACTIONS

Once you leave our Website and proceed to a Third-Party Marketplace, your transaction is processed through that marketplace.

The marketplace listing, seller identified on that listing or invoice, marketplace terms, payment terms and other applicable transaction documents determine the parties and conditions applicable to that particular purchase.

Depending upon the marketplace and fulfilment arrangement, Trajectory itself may be identified as the seller, manufacturer, brand owner or another responsible party, or the product may be offered by another seller.

Nothing in these Terms is intended to eliminate any legal obligation that may apply to Trajectory where Trajectory is the seller, manufacturer or another responsible party under applicable law.

However, the technical and transactional process for a marketplace purchase—including checkout, payment, order administration, shipment tracking, cancellation, return and refund—is administered through the applicable Third-Party Marketplace.

5. NO CONTRACT OF SALE IS CREATED BY MERELY USING THIS WEBSITE

Merely:

  • visiting the Website;

  • viewing a product;

  • viewing a price;

  • clicking a marketplace link; or

  • being redirected to a Third-Party Marketplace

does not by itself create a consumer contract of sale through www.trajectoryindia.com.

Any marketplace purchase is concluded through the applicable Third-Party Marketplace according to the transaction information and terms presented there.

Separate direct corporate, wholesale, institutional or other B2B transactions entered into with Trajectory may be governed by separate written terms.

6. ELIGIBILITY AND LEGAL CAPACITY

You must be legally capable of entering into a binding contract under applicable law where your use of the Website involves contractual activity.

If you are not legally competent to contract, you should use the Website only under the supervision of a parent, guardian or other person legally authorised to act for you.

Where you act on behalf of a company, partnership, organisation or other entity, you represent that you have authority to act on behalf of that entity.

You must not use this Website for any illegal, fraudulent or unauthorised purpose.

7. LIMITED LICENCE TO USE THE WEBSITE

Subject to these Terms, Trajectory grants you a limited, personal, non-exclusive, non-transferable and revocable permission to access and use the Website for lawful purposes.

This permission does not transfer ownership of:

  • the Website;

  • its software;

  • trademarks;

  • copyrights;

  • product photographs;

  • videos;

  • designs;

  • databases;

  • product descriptions;

  • packaging artwork;

  • written content; or

  • other intellectual property

to you.

All rights not expressly granted are reserved.

8. PRODUCT INFORMATION

We endeavour to provide accurate product information, including information concerning:

  • specifications;

  • dimensions;

  • materials;

  • colours;

  • features;

  • intended use;

  • photographs;

  • videos;

  • packaging; and

  • product descriptions.

However, reasonable variations may occur because of:

  • manufacturing tolerances;

  • photography;

  • lighting;

  • screen settings;

  • material batches;

  • product improvements;

  • packaging changes; or

  • other reasonable production variables.

Images are illustrative and the appearance of physical products may vary slightly from their appearance on a screen.

Where dimensions, weights or measurements are provided, reasonable manufacturing tolerances may apply unless expressly stated otherwise.

We may modify or improve products, materials, packaging or specifications from time to time.

Nothing in this section permits a material misrepresentation of a product or limits rights available in relation to goods that are materially defective, misdescribed or otherwise non-conforming under applicable law.

9. WEBSITE PRICES AND MARKETPLACE PRICES

A price, MRP, discount or promotional figure displayed on the Website may be provided for product-information or marketing purposes.

The actual price payable for a marketplace transaction is the price displayed by the applicable Third-Party Marketplace as part of that transaction, subject to applicable law.

Marketplace prices may differ from Website prices because of:

  • marketplace promotions;

  • seller pricing;

  • coupons;

  • bank offers;

  • membership benefits;

  • delivery charges;

  • marketplace-specific discounts;

  • taxes or charges where applicable; or

  • changes occurring after Website content was last updated.

Accordingly, you should review the final price, seller and transaction details displayed on the marketplace before purchasing.

Where an MRP is displayed by Trajectory, it is intended to represent the applicable Maximum Retail Price declared for the packaged commodity in accordance with applicable law.

10. DISCOUNTS AND PROMOTIONS

Promotional prices, discounts, offers, coupons, bundles, free gifts or other promotional benefits may be subject to separate conditions.

Such promotions may:

  • be time limited;

  • be marketplace specific;

  • depend on availability;

  • require a minimum transaction value;

  • apply only to selected products;

  • be restricted to eligible customers; or

  • be governed by the Third-Party Marketplace offering or administering the promotion.

We reserve the right to correct genuine technical or typographical errors appearing on the Website.

Nothing in these Terms permits false urgency, misleading pricing or other unfair trade practices prohibited by applicable law.

11. PRODUCT AVAILABILITY

Displaying a product on the Website does not guarantee:

  • current marketplace availability;

  • availability from a specific seller;

  • delivery to a particular PIN code;

  • availability of a particular colour or variant; or

  • continued availability at a displayed price.

Availability should be confirmed through the marketplace where you intend to complete the purchase.

12. ORDERS AND PAYMENTS

Trajectory does not currently process consumer product orders or payments through www.trajectoryindia.com.

For marketplace purchases:

Order placement occurs through the applicable marketplace.

Payment processing is performed through the marketplace and/or its authorised payment providers.

Payment authentication is governed by the marketplace, bank, card network, UPI provider, wallet provider or other relevant payment service.

Do not send Trajectory:

  • credit or debit card PINs;

  • CVVs;

  • UPI PINs;

  • OTPs;

  • bank passwords;

  • marketplace passwords; or

  • other payment authentication credentials.

Trajectory will not require such credentials to investigate an ordinary product or customer-support issue.

13. SHIPPING AND DELIVERY

Shipping and delivery for marketplace purchases are governed by our published Shipping Policy and, principally, the fulfilment terms of the marketplace where the purchase is completed.

The applicable marketplace or seller may determine:

  • estimated delivery dates;

  • courier;

  • delivery charge;

  • serviceability;

  • tracking;

  • delivery attempts;

  • return-to-origin procedure; and

  • other logistical matters.

Trajectory does not independently guarantee marketplace delivery dates.

For order-specific tracking or delivery issues, customers should ordinarily use the order-management facilities of the marketplace where the purchase was made.

14. CANCELLATIONS, RETURNS, REPLACEMENTS AND REFUNDS

Consumer product purchases completed through Third-Party Marketplaces are subject to the applicable marketplace's transactional process and our published Return and Refund Policy.

For such transactions:

Cancellations should be initiated through the marketplace.

Returns should be initiated through the marketplace.

Replacements should be requested through the marketplace where available.

Refunds are processed through the marketplace and/or its applicable payment provider.

Trajectory does not currently maintain a separate consumer Website refund-processing facility because consumer product payments are not collected through www.trajectoryindia.com.

Nothing in these Terms prevents or restricts a statutory right or obligation relating to defective, deficient, spurious, unsafe, materially misdescribed or otherwise non-conforming products.

15. DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE PRODUCTS

Where a marketplace purchase arrives:

  • damaged;

  • materially defective;

  • incorrect;

  • incomplete;

  • tampered with; or

  • materially different from what was ordered,

you should promptly initiate the appropriate complaint, replacement, return or refund process through the marketplace within its applicable time limit.

Where reasonably possible, retain:

  • product;

  • packaging;

  • shipping label;

  • invoice;

  • accessories;

  • photographs; and

  • videos

that may assist investigation.

You may also contact Trajectory for appropriate product-quality or authenticity assistance.

However, contacting Trajectory separately should not be used as a reason to miss a marketplace return or complaint deadline.

16. NO COMMERCIAL OR VOLUNTARY PRODUCT WARRANTY

Trajectory does not provide any separate voluntary, manufacturer, extended or commercial product warranty for products displayed on or referred through www.trajectoryindia.com.

No Website statement, advertisement, social-media post, packaging statement, product description, customer communication or promotional material should be interpreted as creating a separate voluntary product warranty unless Trajectory expressly enters into a written legally binding warranty arrangement.

Trajectory does not currently operate:

  • product warranty registration;

  • extended warranty;

  • paid warranty; or

  • a separate warranty-claim programme

for products referred through this Website.

The absence of a voluntary commercial warranty does not exclude or limit any statutory right or remedy that cannot lawfully be excluded.

17. PRODUCT SAFETY AND PROPER USE

Products should be used only:

  • for their intended purpose;

  • according to product instructions;

  • according to care instructions;

  • according to safety warnings; and

  • in a manner appropriate to the user's circumstances.

Do not use a product where continued use creates an evident safety risk.

You should discontinue use and obtain appropriate professional assistance where a product causes unexpected or significant:

  • pain;

  • breathing difficulty;

  • numbness;

  • allergic reaction;

  • severe skin irritation; or

  • other material adverse symptoms.

Products intended for adults should not be used for infants or children unless expressly designed for such use.

Pillows, cushions or other soft products should not be introduced into infant sleep environments unless the particular product is specifically designed and legally suitable for that purpose.

Products used in vehicles must not obstruct:

  • seat belts;

  • airbags;

  • head restraints;

  • mirrors;

  • driving controls; or

  • other vehicle-safety equipment.

18. HEALTH AND MEDICAL DISCLAIMER

Unless a product is expressly identified and lawfully marketed as a medical device, Trajectory products are consumer comfort, lifestyle, travel or support products and are not medical devices.

Information appearing on the Website concerning matters such as:

  • comfort;

  • support;

  • ergonomics;

  • posture;

  • sleep;

  • seating;

  • pressure distribution; or

  • user experience

is provided for general product-information purposes and is not medical diagnosis, treatment or professional medical advice.

Individual experiences may vary.

A Trajectory product should not be relied upon as a replacement for diagnosis or treatment by a qualified healthcare professional.

If you are pregnant, recovering from surgery or injury, experiencing persistent or severe symptoms, or have an existing medical condition, obtain appropriate professional advice where necessary before relying on a consumer comfort product for medical concerns.

Nothing in this section limits product-liability or consumer rights that cannot legally be excluded.

19. TESTIMONIALS, REVIEWS AND INDIVIDUAL RESULTS

Testimonials, reviews, photographs, videos and statements describing individual experiences represent those particular experiences.

Individual experiences do not guarantee that all users will obtain identical results.

Where an endorsement, testimonial or influencer communication involves a material relationship that must legally be disclosed, the relevant disclosure should be made in accordance with applicable law.

We do not authorise knowingly false or fabricated consumer reviews.

20. PRODUCT RECALLS AND SAFETY ACTIONS

Where Trajectory reasonably determines that a product requires:

  • safety information;

  • corrective action;

  • withdrawal;

  • replacement;

  • recall; or

  • another legally required action,

we may communicate relevant information through available channels.

Customers should follow legitimate safety instructions issued by Trajectory, the marketplace or an appropriate authority.

Nothing in the absence of a voluntary warranty affects any legally required recall or safety remedy.

21. USER ACCOUNTS

Where Website account functionality is available, you are responsible for:

  • maintaining confidentiality of your credentials;

  • providing accurate account information; and

  • notifying us of suspected unauthorised access.

We may restrict or suspend access where we reasonably suspect:

  • fraud;

  • unauthorised access;

  • misuse;

  • security threats; or

  • material violation of these Terms.

22. USER CONTENT, FEEDBACK AND SUBMISSIONS

Where you voluntarily submit:

  • feedback;

  • reviews;

  • comments;

  • suggestions;

  • photographs;

  • videos;

  • ideas; or

  • other content

directly to Trajectory, you represent that you have the legal right to provide that material.

You must not submit content that:

  • infringes another person's intellectual property;

  • unlawfully violates privacy;

  • is knowingly false or misleading;

  • is defamatory or unlawful;

  • contains malicious software; or

  • falsely impersonates another person.

Subject to applicable privacy and intellectual-property law, where you intentionally submit content for publication or promotional use, you grant Trajectory a non-exclusive, royalty-free licence reasonably necessary to host, reproduce, format and display such content for the purpose for which it was submitted.

Where separate consent is legally required to use an identifiable photograph, testimonial or video for advertising, we will obtain such consent where required.

23. COMMUNICATIONS

When you contact us or submit your contact details, we may use appropriate channels to respond to your enquiry.

Communications may include:

  • email;

  • telephone;

  • SMS;

  • WhatsApp; or

  • another appropriate communication service.

Marketing or promotional communications will be sent where permitted under applicable law and where any necessary consent has been obtained.

You may opt out of optional promotional communications through an available unsubscribe mechanism or by contacting us.

Withdrawal from optional marketing does not prevent communication reasonably required to:

  • answer an existing enquiry;

  • address product safety;

  • resolve a complaint; or

  • comply with legal obligations.

24. PRIVACY AND PERSONAL INFORMATION

Collection, processing, use, disclosure, retention and security of personal information are governed by our Privacy Policy and applicable law.

Our Website may involve services or technology supplied by:

  • Shopify;

  • Meta;

  • analytics providers;

  • communications providers;

  • Third-Party Marketplaces; and

  • other technology providers.

Third parties acting independently may maintain their own privacy policies.

Please review our Privacy Policy for further information concerning:

  • cookies;

  • Meta Pixel;

  • marketplace links;

  • personal information;

  • data security;

  • consent;

  • privacy requests; and

  • grievance redressal.

25. INTELLECTUAL PROPERTY RIGHTS

TRAJECTORY® is a registered trade mark in India. The TRAJECTORY word mark is registered under Trade Mark No. 4183905 in Class 9, Trade Mark No. 5071744 in Class 20, and Trade Mark No. 5612321 in Class 25. The stylised “T” device mark is separately registered under Trade Mark No. 5612318 in Class 20. All rights reserved.

The relevant TRAJECTORY registered trade marks are registered in the name of Trajectory Marketing LLP.

The TRAJECTORY word mark under Trade Mark No. 5071744 in Class 20 includes, among other goods, neck pillows and travel pillows.

The Website is operated by Trajectory Marketing Private Limited.

Nothing contained in these Terms transfers ownership of registered trade marks from their registered proprietor.

Unless otherwise stated, rights subsisting in original:

  • Website content;

  • product photographs;

  • graphics;

  • product videos;

  • text;

  • artwork;

  • product presentation;

  • packaging artwork;

  • designs;

  • advertisements;

  • databases;

  • software;

  • trade dress; and

  • other proprietary materials

are owned by, licensed to or lawfully used by Trajectory and/or their applicable rights holders.

Nothing on the Website grants, expressly or by implication, any licence to commercially use a TRAJECTORY trademark, device mark, copyright, design or other proprietary asset without appropriate authorisation except where applicable law permits such use.

26. UNAUTHORISED USE OF TRAJECTORY BRANDING

No person may use TRAJECTORY® or associated protected branding in a manner that constitutes:

  • trade mark infringement;

  • passing off;

  • copyright infringement;

  • counterfeiting;

  • false affiliation;

  • false sponsorship;

  • false endorsement; or

  • another violation of applicable law.

Unauthorised use of TRAJECTORY® or associated marks in:

  • e-commerce listings;

  • sponsored advertisements;

  • product titles;

  • metadata;

  • domain names;

  • advertising copy;

  • marketplace listings;

  • keywords; or

  • other commercial communications

may be subject to enforcement where the use infringes applicable trademark rights, constitutes passing off or creates an actionable likelihood of confusion concerning source, origin, affiliation, sponsorship or endorsement.

Nothing in these Terms prohibits legitimate descriptive, nominative, comparative or other use permitted under applicable law.

27. WEBSITE CONTENT, SCRAPING AND AUTOMATED USE

Except where permitted by applicable law or expressly authorised in writing, you must not:

  • systematically scrape the Website;

  • crawl the Website for commercial extraction;

  • reproduce substantial portions of Website content;

  • mirror the Website;

  • harvest Website databases;

  • extract product photographs or descriptions for competing commercial listings;

  • use bots to interfere with Website functionality;

  • bypass technical access restrictions;

  • bulk-download protected content;

  • use Website content to generate counterfeit or confusing listings; or

  • commercially exploit Website content without permission.

You must not use substantial proprietary Website content to train, fine-tune, develop or commercially improve an artificial-intelligence or machine-learning system without prior written authorisation where such restriction is permitted by applicable law.

Ordinary search-engine indexing and other legally permitted uses are unaffected.

28. THIRD-PARTY TRADEMARKS, MEDIA REFERENCES AND ENDORSEMENTS

Third-party:

  • trademarks;

  • logos;

  • company names;

  • television programme names;

  • marketplace names;

  • photographs;

  • media properties; and

  • other proprietary material

remain the property of their respective owners.

References to Shark Tank India, television appearances, media coverage, marketplaces, retailers, individuals or other third parties may be used to accurately describe historical facts, appearances, availability, media coverage or commercial relationships.

Unless expressly stated, such reference does not mean that a third party:

  • owns Trajectory;

  • sponsors Trajectory;

  • endorses every Trajectory product;

  • operates this Website; or

  • maintains an ongoing commercial relationship with Trajectory.

29. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to:

  • Amazon;

  • Flipkart;

  • social-media platforms;

  • marketplace listings;

  • videos;

  • payment or communication services; or

  • other independent websites.

Clicking a third-party link may take you outside the Website.

Trajectory does not control every aspect of independent third-party:

  • content;

  • security;

  • availability;

  • privacy practices;

  • transaction processing;

  • prices;

  • policies; or

  • technology.

You should review the terms and policies of the relevant third party before using its service or completing a transaction.

The presence of a link does not, by itself, constitute an endorsement of every aspect of the linked service.

30. SHOPIFY

The Website uses technology supplied by Shopify.

Shopify provides infrastructure used to operate portions of the Website.

Trajectory does not currently use Shopify checkout on this Website to complete consumer product purchases.

Use of Shopify-powered Website functionality may involve Shopify's applicable technology, cookies, privacy practices and service terms.

31. PROHIBITED USES

You must not use the Website or its Services to:

(a) commit or facilitate unlawful activity;

(b) commit fraud or deception;

(c) infringe intellectual-property rights;

(d) impersonate Trajectory or another person;

(e) falsely represent yourself as an authorised dealer, distributor, employee, agent or representative of Trajectory;

(f) introduce malware, viruses or malicious code;

(g) attack or interfere with Website security;

(h) obtain unauthorised access to systems or accounts;

(i) conduct denial-of-service activity;

(j) harvest personal information unlawfully;

(k) systematically scrape protected Website content for commercial exploitation;

(l) manipulate Website functionality using automated means;

(m) create fraudulent enquiries, reviews or claims;

(n) use product content for counterfeit or confusing commercial listings;

(o) misuse promotional mechanisms;

(p) interfere with another person's lawful use of the Website;

(q) misrepresent the source or authenticity of a Trajectory product; or

(r) use the Website in another manner prohibited by applicable law.

We may take reasonable lawful action in response to suspected abuse.

32. COUNTERFEIT AND AUTHENTICITY CONCERNS

Trajectory takes brand authenticity seriously.

If you believe a seller or listing is offering a counterfeit or unauthorised product represented as TRAJECTORY, you may contact us with information such as:

  • marketplace;

  • seller name;

  • listing URL;

  • product photographs;

  • packaging photographs; and

  • invoice or other supporting information.

We may investigate and take appropriate action, including reporting suspected infringement to marketplaces or competent authorities.

33. RESELLERS, DEALERS AND DISTRIBUTORS

The ability of a person lawfully to resell a genuine product is governed by applicable law.

However, no person may falsely represent itself as an:

  • “authorised Trajectory distributor”;

  • “official Trajectory dealer”;

  • “exclusive Trajectory partner”;

  • “Trajectory representative”; or

  • similar authorised relationship

unless such authorisation has actually been granted.

Nothing in an ordinary consumer purchase automatically appoints the purchaser as an agent, representative, dealer, distributor or franchisee of Trajectory.

34. CORPORATE GIFTING, WHOLESALE, RETAIL, DISTRIBUTION AND B2B TRANSACTIONS

Corporate gifting, wholesale, retail supply, distribution, customised product and other B2B transactions may be entered into directly with Trajectory outside the consumer Website marketplace-redirection model.

Such transactions may be governed by:

  • quotations;

  • invoices;

  • purchase orders;

  • supply agreements;

  • distribution agreements;

  • reseller agreements;

  • specifications;

  • commercial correspondence; or

  • other written conditions.

Where a separate written agreement applies, that agreement will prevail over these general Website Terms to the extent of inconsistency.

For customised orders, production may commence following approval of applicable:

  • artwork;

  • specifications;

  • quantity;

  • pricing;

  • payment;

  • packaging; or

  • other agreed commercial terms.

A business customer supplying logos, artwork, trademarks, photographs or other material for customisation represents that it has the necessary rights to authorise their use.

To the extent legally permitted, such customer is responsible for third-party claims resulting directly from unauthorised materials supplied by that customer for reproduction.

35. NO AGENCY, FRANCHISE OR PARTNERSHIP

Use of the Website does not create a:

  • partnership;

  • joint venture;

  • agency;

  • franchise;

  • employment;

  • fiduciary relationship; or

  • authorised distributorship

between you and Trajectory.

No person has authority to bind Trajectory unless expressly authorised.

36. WEBSITE AVAILABILITY AND DISCLAIMER

We endeavour to maintain the Website with reasonable care.

However, Website access may occasionally be:

  • interrupted;

  • unavailable;

  • delayed;

  • affected by maintenance;

  • affected by Internet connectivity;

  • affected by third-party technology; or

  • affected by circumstances outside our reasonable control.

To the maximum extent permitted by law, we do not guarantee that the Website will always be:

  • uninterrupted;

  • error-free;

  • free of technical defects; or

  • continuously available.

This Website-service disclaimer is separate from statutory rights relating to products.

37. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

In particular, nothing is intended to exclude liability or remedies relating to matters including:

  • fraud;

  • fraudulent misrepresentation;

  • wilful misconduct;

  • mandatory product liability;

  • statutory consumer rights; or

  • another liability that cannot lawfully be excluded.

Subject to the foregoing, Trajectory shall not, to the maximum extent permitted by law, be responsible for remote or indirect losses resulting solely from:

  • inability to access the Website;

  • independent marketplace downtime;

  • independent third-party technical failures;

  • an external website;

  • an independent third-party privacy practice; or

  • another event outside our reasonable control.

Where a claim concerns a marketplace transaction, the rights and obligations of the seller, marketplace, manufacturer and other relevant parties will be determined under applicable law and the relevant transaction.

For direct B2B transactions, where legally permitted and unless otherwise agreed in writing, Trajectory's aggregate contractual liability arising from a particular commercial transaction shall ordinarily not exceed the amount paid to Trajectory for the goods or services giving rise to that claim.

This B2B limitation does not apply where applicable law prohibits such limitation.

38. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Trajectory against third-party claims, losses and reasonable legal costs arising directly from your:

  • unlawful use of the Website;

  • fraudulent conduct;

  • deliberate infringement of third-party intellectual property;

  • material breach of these Terms;

  • false representation of affiliation with Trajectory; or

  • submission of material for commercial reproduction where you lacked the required rights.

This provision does not require a consumer to indemnify Trajectory for Trajectory's own negligence, unlawful conduct, defective goods or another liability that cannot lawfully be transferred.

39. FORCE MAJEURE

To the extent permitted by applicable law, Trajectory will not be responsible for failure or delay caused by circumstances beyond its reasonable control, including:

  • natural disasters;

  • severe weather;

  • fire;

  • flood;

  • war;

  • civil disturbance;

  • epidemics or pandemics;

  • governmental restrictions;

  • transport disruption;

  • strikes;

  • communication failures;

  • infrastructure failures; or

  • comparable force-majeure events.

This clause does not remove statutory remedies that remain available to consumers.

Marketplace delivery and transactional issues remain subject to applicable marketplace policies and law.

40. GRIEVANCE OFFICER

For consumer, privacy, Website, product or information-handling grievances relating appropriately to Trajectory, you may contact our designated Grievance Officer:

Grievance Officer:
Himanshu Verma

Designation:
Grievance Officer – Privacy / Information Handling

Company:
Trajectory Marketing Private Limited

Address:
Plot No. 124, Ground Floor
Village Pooth Khurd, Near Balmiki Hospital
North West Delhi, Delhi - 110039
India

Email:
himanshu.verma@trajectoryindia.com

Telephone:
+91-8826655147

Where applicable under Indian e-commerce law, consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month from the date of receipt.

When submitting a complaint, please provide sufficient information for us to understand and investigate it.

Where your grievance concerns a specific:

  • marketplace order;

  • marketplace payment;

  • marketplace shipment;

  • marketplace return; or

  • marketplace refund,

you should also use the grievance or customer-support mechanism of the Third-Party Marketplace through which the transaction was completed.

Nothing in this grievance mechanism prevents a consumer from exercising any statutory remedy available under applicable law.

41. INTELLECTUAL PROPERTY COMPLAINTS

If you believe material appearing on the Website unlawfully infringes intellectual property owned by you, please provide:

  • your name and contact information;

  • identification of the intellectual property concerned;

  • evidence or basis of your rights;

  • identification of the allegedly infringing material;

  • relevant Website URL where applicable; and

  • sufficient information for us to evaluate the complaint.

Knowingly submitting false or fraudulent infringement claims may expose the complainant to liability under applicable law.

42. CONSUMER RIGHTS

Nothing in these Terms is intended to:

  • waive mandatory consumer rights;

  • eliminate statutory remedies;

  • exclude legally non-excludable product liability;

  • permit misleading advertisements;

  • permit unfair trade practices; or

  • deprive consumers of a competent Consumer Commission or other legally available forum.

The Consumer Protection Act, 2019 provides remedies including for defective goods, deficient services and unfair trade practices. (Consumer Affairs)

43. CONSUMER DISPUTES

A consumer may use such Consumer Commission, court, statutory authority or other forum as is available under applicable law.

Nothing in these Terms requiring communication with Trajectory or a marketplace should be interpreted as preventing a consumer from exercising a statutory remedy.

44. GOVERNING LAW

These Terms and use of the Website are governed by the laws of India.

This governing-law clause does not deprive a consumer of any jurisdiction or forum that mandatory consumer law makes available to that consumer.

45. B2B AND COMMERCIAL DISPUTE RESOLUTION

This section applies only to business, wholesale, reseller, distributor, corporate or other commercial disputes that do not constitute consumer disputes and are not governed by a separate dispute-resolution agreement.

The parties should first attempt in good faith to resolve the dispute through written negotiations for 30 days following written notice of the dispute.

If unresolved, the dispute may be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended.

The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties or appointed in accordance with applicable law where agreement cannot be reached.

Seat and venue: New Delhi, India
Language: English

Subject to applicable arbitration law and any separate agreement, courts at New Delhi shall have jurisdiction over such B2B commercial disputes.

This section does not apply to or restrict statutory consumer remedies.

46. ELECTRONIC COMMUNICATIONS AND RECORDS

Where permitted by law, notices, policies, approvals, communications and other records may be provided electronically.

Electronic communications and records will have such legal effect as is provided under applicable Indian law.

You are responsible for ensuring that contact information voluntarily provided to us is accurate.

47. ORDER OF PRECEDENCE

Where relevant:

  1. mandatory applicable law prevails;

  2. a transaction-specific written agreement prevails for the transaction it governs;

  3. marketplace transaction terms govern matters controlled by the marketplace;

  4. product-specific or promotion-specific conditions may govern the particular product or promotion; and

  5. these general Website Terms apply otherwise.

Our:

  • Privacy Policy;

  • Return and Refund Policy;

  • Shipping Policy; and

  • Legal Notice

should be read together with these Terms.

No policy can override a mandatory legal right.

48. SEVERABILITY

If a provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be interpreted, limited or severed only to the extent necessary.

The remaining provisions will continue to apply.

49. NO WAIVER

Failure or delay by Trajectory in exercising a legal or contractual right does not automatically constitute a permanent waiver of that right.

A waiver concerning one circumstance does not automatically waive rights concerning another circumstance.

50. ASSIGNMENT AND BUSINESS RESTRUCTURING

Where permitted by law, Trajectory may transfer rights or obligations relating to the Website as part of a legitimate:

  • merger;

  • restructuring;

  • acquisition;

  • business transfer;

  • corporate reorganisation; or

  • sale of relevant business assets.

Any such transfer remains subject to applicable law and does not reduce rights that cannot legally be reduced.

51. SUSPENSION OR TERMINATION OF WEBSITE ACCESS

We may restrict or terminate Website access where reasonably necessary in response to:

  • unlawful conduct;

  • serious security risks;

  • intentional abuse;

  • fraud;

  • unauthorised automated activity; or

  • material violation of these Terms.

Rights and obligations that by their nature are intended to survive termination—including provisions relating to intellectual property, liability and disputes—will continue where applicable.

52. ENTIRE AGREEMENT

These Terms, together with the policies incorporated into them, constitute the terms governing use of the Website.

They supersede prior versions of the Website Terms concerning the same subject matter from the effective date of this version.

This provision does not override separate written agreements entered into directly between Trajectory and another party.

53. CHANGES TO THESE TERMS

Trajectory may update these Terms from time to time to reflect changes in:

  • applicable law;

  • Website functionality;

  • our marketplace-redirection model;

  • our business operations;

  • products;

  • technology;

  • regulatory requirements; or

  • other legitimate operational requirements.

The current version will be published on the Website with its Last Updated date.

Changes will ordinarily operate prospectively.

Where applicable law requires separate notice or consent for a material change, we will take the required steps.

54. CONTACT INFORMATION

For general questions concerning these Terms:

Trajectory Marketing Private Limited

Registered Office:
Flat No. 110, 1st Floor
Block D, Pocket 17, Sector 3
North West Delhi, Delhi - 110085
India

Principal Business / Consumer Contact Address:
Plot No. 124, Ground Floor
Village Pooth Khurd, Near Balmiki Hospital
North West Delhi, Delhi - 110039
India

CIN: U14101DL2025PTC446013
GSTIN: 07AALCT7748L1ZI

Customer / Product Support:
support@trajectoryindia.com
+91-9220934334

General Business / Corporate Gifting / Retail / Distribution:
Onboarding@TrajectoryIndia.com
+91-9211337203

Grievance Officer:
Himanshu Verma
Grievance Officer – Privacy / Information Handling
himanshu.verma@trajectoryindia.com
+91-8826655147

Website:
www.trajectoryindia.com