RETURN, REFUND, CANCELLATION AND REPLACEMENT POLICY

Last Updated: 1 September 2026

This Return, Refund, Cancellation and Replacement Policy (“Policy”) applies to products displayed on www.trajectoryindia.com (“Website”), operated by Trajectory Marketing Private Limited (“Trajectory”, “we”, “us” or “our”).

Please read this Policy carefully before proceeding to purchase a Trajectory product through any third-party marketplace.

1. IMPORTANT: TRAJECTORY DOES NOT CURRENTLY SELL PRODUCTS DIRECTLY THROUGH THIS WEBSITE

Trajectory currently uses www.trajectoryindia.com for product discovery, product information, brand communication, advertising and directing customers to independent third-party e-commerce marketplaces.

Trajectory does not currently operate a consumer checkout or accept consumer payments through this Website.

When you click a button such as:

• “Buy Now”

• “Buy on Amazon”

• “Buy on Flipkart”

• “Shop Now”

• or another similar purchase button,

you may be redirected to an independent third-party e-commerce marketplace, website or application where the purchase is completed.

For purposes of this Policy:

“Third-Party Marketplace” means Amazon, Flipkart or any other independent e-commerce marketplace, platform, website or application through which a customer completes the purchase of a Trajectory product.

Accordingly, purchases are not completed on www.trajectoryindia.com.

2. MARKETPLACE TRANSACTION

When you purchase a Trajectory product through a Third-Party Marketplace, the transaction is completed through that marketplace.

The applicable marketplace and its systems govern matters including:

• order placement;

• payment processing;

• order confirmation;

• invoicing;

• shipping;

• delivery;

• cancellation;

• return eligibility;

• reverse pickup;

• replacement;

• refund processing; and

• transaction-related customer support.

The marketplace through which you place your order may have its own return, cancellation, replacement and refund conditions.

You should review the applicable marketplace policies before completing your purchase.

3. NO RETURNS OR REFUNDS ARE PROCESSED THROUGH TRAJECTORYINDIA.COM

Because Trajectory does not currently accept consumer orders or payments through www.trajectoryindia.com:

Trajectory does not process consumer returns, cancellations, replacements or refunds through this Website.

Any eligible request relating to a marketplace purchase must ordinarily be raised through the same Third-Party Marketplace through which the order was placed.

For example:

• an Amazon purchase should be managed through Amazon;

• a Flipkart purchase should be managed through Flipkart; and

• a purchase made through another marketplace should be managed through that marketplace.

4. RETURNS

Return eligibility is determined according to the policy applicable to the marketplace and transaction through which the product was purchased.

Return conditions may vary based on factors including:

• marketplace;

• product;

• product category;

• seller;

• fulfilment arrangement;

• location;

• condition of the product;

• reason for return;

• date of delivery; and

• marketplace policy in effect at the time of purchase.

Trajectory does not independently extend or modify the return window offered by a Third-Party Marketplace.

Customers should therefore initiate any eligible return through their marketplace account or the marketplace's customer-support system within the applicable return period.

5. REFUNDS

Refunds relating to marketplace purchases are processed through the applicable Third-Party Marketplace and/or its authorised payment provider.

Because Trajectory does not receive consumer payment through www.trajectoryindia.com, Trajectory ordinarily cannot directly reverse or refund a marketplace payment through this Website.

The timing of a refund may depend on:

• marketplace approval;

• return verification;

• payment method;

• bank;

• card issuer;

• UPI provider;

• wallet provider; and

• other payment-processing systems.

Customers should use the marketplace order page or customer-support system to check refund status.

6. CANCELLATIONS

Cancellation requests must be submitted through the Third-Party Marketplace where the order was placed.

Cancellation eligibility depends upon the status of the order and the policy of that marketplace.

An order may become non-cancellable once it reaches a particular stage such as processing, packing, dispatch or delivery.

Trajectory cannot independently cancel an order being administered through a Third-Party Marketplace where the marketplace no longer permits cancellation.

7. REPLACEMENTS

Where a Third-Party Marketplace offers replacement as a remedy, the replacement request must ordinarily be submitted through that marketplace.

Replacement eligibility and process are determined by the marketplace and may depend on circumstances such as:

• defective product;

• damaged product;

• incorrect product;

• missing components;

• materially different product; or

• other qualifying circumstances recognised by the marketplace.

A marketplace may offer a replacement, return, refund or another remedy depending on its applicable policy.

8. EXCHANGES

Trajectory does not operate a separate Website exchange programme.

If a Third-Party Marketplace permits an exchange, the marketplace's applicable terms and process will govern that exchange.

The availability of exchange should not be assumed merely because a product is displayed on www.trajectoryindia.com.

9. DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS

If a product received through a Third-Party Marketplace appears to be:

• damaged;

• materially defective;

• incomplete;

• incorrect;

• tampered with; or

• materially different from the product ordered,

you should promptly raise the issue through the relevant marketplace within its applicable claim or return period.

Where reasonably possible, retain:

• the product;

• packaging;

• tags and labels;

• accessories;

• order information;

• invoice;

• photographs; and

• videos showing the issue.

These materials may assist the marketplace, seller or Trajectory in investigating the concern.

You may also contact Trajectory regarding a genuine product-quality concern at:

Email: support@trajectoryindia.com
Phone: +91-9220934334

However, contacting Trajectory does not replace the requirement to raise an eligible return, replacement or refund request through the relevant marketplace within its applicable time limit.

10. PRODUCT QUALITY AND BRAND SUPPORT

Although marketplace transactions are managed through the relevant Third-Party Marketplace, Trajectory may assist with appropriate matters concerning:

• product information;

• product specifications;

• authenticity concerns;

• product-quality feedback;

• manufacturing-related concerns;

• product-safety concerns;

• intellectual-property matters; and

• other appropriate brand-related queries.

Such assistance does not mean that Trajectory controls or guarantees the marketplace's decision regarding a return, replacement or refund.

11. NO COMMERCIAL OR VOLUNTARY WARRANTY

Trajectory does not provide any separate voluntary, manufacturer, extended or commercial warranty for products displayed on or referred through www.trajectoryindia.com.

No statement appearing on the Website, in an advertisement, product description, social-media communication, packaging, promotional material or customer communication should be interpreted as creating a voluntary or extended product warranty unless Trajectory expressly states otherwise in a written legally binding document.

The absence of a separate commercial warranty does not restrict any right or remedy that cannot lawfully be excluded under applicable Indian law.

12. NO WARRANTY REGISTRATION OR WARRANTY CLAIM PROGRAMME

Trajectory does not currently operate:

• a product warranty-registration programme;

• an extended-warranty programme;

• a paid-warranty programme; or

• a separate warranty-claim portal

for products referred through this Website.

A customer's ability to seek an eligible return, replacement or refund through the marketplace is separate from the existence of any voluntary manufacturer warranty.

13. CHANGE-OF-MIND RETURNS

Whether a customer may return a product because of:

• change of mind;

• personal preference;

• ordering the wrong product;

• ordering the wrong size or variant;

• no longer requiring the product; or

• another non-defect reason

depends upon the return policy of the applicable Third-Party Marketplace.

Trajectory does not independently guarantee change-of-mind returns for marketplace transactions.

14. PERSONAL-USE AND HYGIENE-SENSITIVE PRODUCTS

Some Trajectory products may be designed for close personal use, including pillows, cushions and travel or comfort accessories.

Depending upon the applicable marketplace policy and nature of the product, return eligibility may be restricted after a product has been:

• used;

• washed;

• materially stained;

• damaged after delivery;

• altered;

• contaminated;

• missing components;

• returned without required packaging; or

• otherwise rendered unsuitable for return for hygiene or safety reasons.

Any such restriction remains subject to applicable consumer law and the marketplace's policies concerning genuinely defective, damaged, incorrect or misdescribed products.

15. CONDITION OF RETURNED PRODUCTS

Where the marketplace requires a returned product to be in a particular condition, customers should follow those requirements.

Where reasonably applicable, customers should retain:

• original packaging;

• tags;

• labels;

• manuals;

• inserts;

• accessories;

• complimentary components; and

• other materials supplied with the product.

Failure to comply with the marketplace's applicable return requirements may affect return or refund eligibility.

Trajectory does not independently determine such eligibility where the marketplace administers the return.

16. FREE GIFTS, BUNDLES AND PROMOTIONAL ITEMS

Where a Third-Party Marketplace offers a bundle, promotional item, free product or other benefit in connection with a transaction, any return requirements relating to that benefit will be governed by the applicable marketplace terms or offer conditions.

Trajectory does not independently guarantee that promotional or complimentary products may be retained when the qualifying purchase is returned.

17. MARKETPLACE-SPECIFIC POLICIES

Different marketplaces may apply different:

• return periods;

• replacement rules;

• cancellation deadlines;

• refund timelines;

• pickup procedures;

• verification requirements;

• category restrictions; and

• customer-support processes.

Therefore, a remedy available for a purchase made through one marketplace may not necessarily apply to a purchase made through another marketplace.

Customers should rely on the terms shown by the relevant marketplace for their particular transaction.

18. MARKETPLACE POLICY MAY CHANGE

Third-Party Marketplaces are independent businesses.

Trajectory does not control changes made by Amazon, Flipkart or another marketplace to its:

• return policy;

• refund policy;

• cancellation policy;

• fulfilment arrangements;

• shipping policy;

• replacement policy;

• customer-support process; or

• other transactional terms.

The marketplace terms applicable to your transaction should therefore be reviewed at the time of purchase.

19. SHIPPING AND DELIVERY ISSUES

Shipping and delivery for marketplace purchases are governed by the applicable marketplace and fulfilment provider.

For matters such as:

• delayed delivery;

• shipment not received;

• tracking issues;

• delivery rescheduling;

• failed delivery;

• incorrect delivery status;

• package marked delivered but not received; or

• courier-related issues,

customers should first use the marketplace's order-support system.

Trajectory may assist with product-related information but does not control every marketplace or courier delivery operation.

20. INVOICES

Invoices and transaction records for marketplace orders are made available according to the seller and marketplace arrangements applicable to that purchase.

Customers requiring a copy of an invoice should ordinarily use the invoice or order-document functionality available through their marketplace account.

21. PRODUCTS PURCHASED FROM OTHER SELLERS

Trajectory products may potentially be offered by different sellers through third-party marketplaces or other channels.

The seller identified on your invoice or marketplace order remains relevant to your particular transaction.

Where a product is purchased from an unauthorised or independent seller, Trajectory may not have access to all order information or be able to administer seller-specific remedies.

This does not affect statutory rights that may be available against the seller, marketplace, manufacturer or another responsible party under applicable law.

22. AUTHENTICITY CONCERNS

If you believe that a product being represented as a Trajectory product may be counterfeit or unauthorised, you may contact:

support@trajectoryindia.com

Please provide, where reasonably available:

• marketplace name;

• seller name;

• product listing;

• product photographs;

• packaging photographs;

• invoice or order information; and

• any other relevant information.

Authenticity investigations are separate from the marketplace's return or refund process.

23. NO DIRECT WEBSITE PAYMENT REFUND

Because www.trajectoryindia.com does not currently accept payment for consumer product purchases, there is ordinarily no consumer product payment received through this Website for Trajectory to refund through the Website.

Customers should never provide the following information to Trajectory for purposes of obtaining a refund:

• UPI PIN;

• card PIN;

• CVV;

• OTP;

• online-banking password;

• marketplace password; or

• other payment authentication credentials.

Trajectory will not require your UPI PIN, banking password, CVV or card PIN in order to investigate a product-related concern.

24. FRAUDULENT OR ABUSIVE RETURN CLAIMS

Trajectory supports legitimate consumer claims and product-quality concerns.

However, conduct such as:

• knowingly submitting a false claim;

• manipulating photographs or evidence;

• returning a different item;

• product substitution;

• falsely claiming non-delivery;

• deliberately damaging a product;

• submitting fabricated documents; or

• abusing marketplace return mechanisms

may be reported to the applicable marketplace and, where appropriate, relevant authorities.

Nothing in this provision restricts genuine consumer claims.

25. CORPORATE, WHOLESALE, DISTRIBUTOR AND B2B TRANSACTIONS

This Policy primarily addresses customers who discover Trajectory products through www.trajectoryindia.com and complete their purchase through a Third-Party Marketplace.

Separate terms may apply to:

• corporate gifting;

• wholesale supply;

• institutional sales;

• retailers;

• distributors;

• dealers;

• commercial buyers; and

• other direct B2B transactions.

Such transactions may be governed by a separate:

• quotation;

• invoice;

• purchase order;

• commercial agreement;

• distribution agreement; or

• other written terms.

Where separate written terms have been agreed for a B2B transaction, those terms will govern that transaction to the extent applicable and permitted by law.

26. PURCHASES MADE OUTSIDE THE WEBSITE REFERRAL FLOW

This Website policy does not automatically govern every Trajectory product transaction occurring through every sales channel.

Where a customer purchases through a marketplace, that marketplace's transactional policies apply.

Where a separate direct commercial transaction is entered into with Trajectory, the terms applicable to that transaction may apply instead.

27. FUTURE DIRECT WEBSITE SALES

Trajectory may introduce direct Website checkout or direct consumer sales in the future.

If this occurs, this Policy may be updated to include separate terms governing direct Website orders, payments, cancellations, returns and refunds.

Until such functionality is expressly introduced:

A product displayed on www.trajectoryindia.com should not be treated as a direct Website sale merely because its price, photographs, specifications or a purchase button are displayed on the Website.

Where the purchase button redirects you to a Third-Party Marketplace, the transaction occurs on that marketplace.

28. STATUTORY CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, waive or restrict any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.

Where a product is defective, unsafe, counterfeit, materially misdescribed or otherwise gives rise to statutory rights, applicable law will prevail over any inconsistent provision of this Policy.

Similarly, no provision of this Policy should be interpreted as allowing Trajectory or a marketplace seller to engage in an unfair trade practice or otherwise avoid a mandatory legal obligation.

29. RELATIONSHIP WITH THIRD-PARTY MARKETPLACES

Amazon, Flipkart and other Third-Party Marketplaces are independent platforms.

References to such marketplaces on www.trajectoryindia.com do not mean that Trajectory controls their:

• policies;

• technology;

• customer-support decisions;

• payment processing;

• courier partners;

• refund processing; or

• platform operations.

The applicable marketplace remains responsible for its own systems and policies.

30. HOW TO REQUEST A RETURN, REPLACEMENT, CANCELLATION OR REFUND

If you have already purchased a product:

Step 1

Identify the marketplace through which you placed the order.

Step 2

Open your account or order history on that marketplace.

Step 3

Select the relevant order.

Step 4

Use the marketplace's available option for:

• cancellation;

• return;

• replacement;

• refund;

• order support; or

• customer assistance.

Step 5

Complete any verification or evidence requirements imposed by the marketplace.

Do not wait for a response from Trajectory if doing so could cause you to miss the marketplace's applicable return or claim deadline.

31. CONTACTING TRAJECTORY

For product-quality, authenticity, safety or other appropriate brand-related concerns, you may contact:

Trajectory Marketing Private Limited

Customer Support Email:
support@trajectoryindia.com

Phone:
+91-9220934334

Principal Business / Contact Address:
Plot No. 124, Ground Floor,
Village Pooth Khurd, Near Balmiki Hospital,
North West Delhi, Delhi - 110039, India

When contacting us regarding a marketplace purchase, please provide where reasonably available:

• marketplace name;

• order number;

• seller name;

• product name;

• date of purchase;

• description of the concern;

• relevant photographs; and

• relevant video evidence.

Do not provide passwords, UPI PINs, OTPs, card PINs or CVVs.

32. CHANGES TO THIS POLICY

Trajectory may revise this Policy from time to time to reflect changes in:

• our Website;

• our business model;

• Third-Party Marketplaces;

• applicable law;

• regulatory requirements;

• product categories; or

• customer-support practices.

The revised version will be published on www.trajectoryindia.com with an updated “Last Updated” date.

Changes will ordinarily apply prospectively.

33. CONTACT INFORMATION

For questions regarding this Policy:

Trajectory Marketing Private Limited

Registered Office:
Flat No. 110, 1st Floor,
Block D, Pocket 17, Sector 3,
North West Delhi, Delhi - 110085, India

Principal Business / Contact Address:
Plot No. 124, Ground Floor,
Village Pooth Khurd, Near Balmiki Hospital,
North West Delhi, Delhi - 110039, India

Email:
support@trajectoryindia.com

Phone:
+91-9220934334

Website:
www.trajectoryindia.com

 

IMPORTANT: Trajectory does not currently accept consumer orders or payments through this Website. Purchase buttons on www.trajectoryindia.com redirect customers to Amazon, Flipkart or another Third-Party Marketplace. All order cancellations, returns, replacements and refunds must be processed through and are subject to the policies of the marketplace where the purchase was completed. Trajectory does not provide a separate voluntary or commercial product warranty. Nothing in this policy limits statutory consumer rights that cannot lawfully be excluded.