Shipping policy

SHIPPING POLICY

Last Updated: 1 September 2026

This Shipping Policy applies to products displayed on www.trajectoryindia.com (“Website”), operated by Trajectory Marketing Private Limited (“Trajectory”, “we”, “us” or “our”).

1. IMPORTANT: TRAJECTORY DOES NOT CURRENTLY SHIP CONSUMER ORDERS PLACED THROUGH THIS WEBSITE

Trajectory currently uses www.trajectoryindia.com for product discovery, product information, brand communication, advertising and directing customers to independent third-party e-commerce marketplaces.

Trajectory does not currently operate a consumer checkout, accept consumer payments, or directly process consumer shipping through this Website.

When you click a button such as:

  • “Buy Now”

  • “Buy on Amazon”

  • “Buy on Flipkart”

  • “Shop Now”

  • or another similar purchase button,

you may be redirected to an independent third-party e-commerce marketplace, website or application where the purchase is completed.

For purposes of this Shipping Policy:

“Third-Party Marketplace” means Amazon, Flipkart or any other independent e-commerce marketplace, platform, website or application through which a customer completes the purchase of a Trajectory product.

Accordingly, shipping, fulfilment, delivery, delivery tracking and related order logistics are governed by the applicable Third-Party Marketplace and its fulfilment arrangements.

2. SHIPPING IS MANAGED BY THE APPLICABLE MARKETPLACE

Where you purchase a Trajectory product through a Third-Party Marketplace, shipping may be handled by:

  • the marketplace itself;

  • the seller on the marketplace;

  • a marketplace fulfilment service;

  • an authorised courier or logistics company; or

  • another fulfilment partner associated with that transaction.

Trajectory does not control every courier, shipping partner or marketplace fulfilment process.

The marketplace through which you complete the purchase will ordinarily display the applicable shipping and delivery information for your order.

3. DELIVERY TIMELINES

Estimated delivery dates and timelines are determined by the applicable Third-Party Marketplace and may depend on factors including:

  • product availability;

  • seller location;

  • fulfilment centre;

  • delivery destination;

  • courier availability;

  • shipping method;

  • marketplace fulfilment model;

  • public holidays;

  • weather;

  • transportation disruption;

  • local restrictions; and

  • other operational factors.

Any delivery date shown on a Third-Party Marketplace is subject to that marketplace’s applicable terms and delivery conditions.

Trajectory does not independently guarantee a particular marketplace delivery date unless expressly stated in a separate written direct commercial agreement.

4. DELIVERY CHARGES

Shipping or delivery charges, if applicable, are determined and displayed by the Third-Party Marketplace before completion of the purchase.

Such charges may vary depending on:

  • marketplace;

  • seller;

  • order value;

  • product;

  • delivery location;

  • shipping speed;

  • fulfilment arrangement;

  • customer membership programme; and

  • marketplace promotion.

Trajectory does not independently determine or collect marketplace shipping charges through www.trajectoryindia.com.

5. FREE SHIPPING

Where a marketplace displays “Free Delivery”, “Free Shipping” or a similar benefit, that benefit is governed by the terms of that marketplace and may depend on:

  • customer membership;

  • order value;

  • seller;

  • product;

  • delivery location;

  • promotional conditions; or

  • other eligibility criteria.

Trajectory does not independently guarantee free marketplace shipping merely because a product appears on www.trajectoryindia.com.

6. ORDER TRACKING

For orders placed through a Third-Party Marketplace, shipment tracking should ordinarily be accessed through the marketplace where the order was placed.

Customers should:

  1. log in to the relevant marketplace;

  2. open the applicable order;

  3. review shipment or delivery status; and

  4. use the marketplace’s support options for delivery-related assistance.

Trajectory may not have access to the same real-time courier or shipment-tracking information available to the marketplace.

7. DELAYED SHIPMENTS

If a marketplace order is delayed, customers should first use the relevant marketplace’s order-support or tracking system.

Delays may occur because of factors including:

  • high order volume;

  • stock movement;

  • courier disruption;

  • extreme weather;

  • strikes;

  • public holidays;

  • transportation interruptions;

  • remote-area service limitations;

  • governmental restrictions;

  • natural events;

  • address verification issues; or

  • other circumstances outside Trajectory’s reasonable control.

Trajectory may assist with appropriate product-related information where possible, but it does not control all marketplace or courier delivery timelines.

8. FAILED DELIVERY

A delivery may fail where, for example:

  • the recipient is unavailable;

  • the address is incomplete or incorrect;

  • the phone number is invalid or unreachable;

  • access to the delivery location is restricted;

  • the recipient refuses the parcel;

  • the courier cannot locate the address;

  • delivery is repeatedly unsuccessful; or

  • another marketplace or courier condition prevents completion.

Where a delivery fails, the applicable marketplace and courier procedures will govern re-attempt, return-to-origin, cancellation or refund handling.

9. INCORRECT DELIVERY ADDRESS

Customers are responsible for entering an accurate and complete delivery address on the Third-Party Marketplace.

Trajectory generally cannot directly amend an address entered into a marketplace order after that order has been placed.

If you notice an address error, you should immediately use the marketplace’s order-management or support options.

Depending on the stage of fulfilment, the marketplace may:

  • allow the address to be changed;

  • require cancellation and re-ordering; or

  • be unable to modify the delivery address.

10. PACKAGE MARKED DELIVERED BUT NOT RECEIVED

If a Third-Party Marketplace or courier marks a package as delivered but you have not received it, you should promptly report the issue through the applicable marketplace.

You may be asked to:

  • confirm the delivery address;

  • check with household members;

  • check with security personnel or reception;

  • inspect any designated delivery location; or

  • provide additional information.

The marketplace and courier will ordinarily investigate such claims according to their own policies.

Trajectory does not independently control delivery scans or courier investigation procedures.

11. DAMAGED OR TAMPERED PACKAGES

If a package appears damaged, opened, tampered with or materially compromised on delivery, you should follow the marketplace’s applicable procedure.

Where reasonably possible, take photographs or video of:

  • outer packaging;

  • shipping label;

  • seal;

  • visible damage; and

  • product condition after opening.

You should raise the issue through the marketplace within the applicable claim period.

You may also contact Trajectory regarding a genuine product-quality or authenticity concern at:

support@trajectoryindia.com

However, contacting Trajectory does not replace any marketplace claim deadline.

12. WRONG PRODUCT RECEIVED

If you receive a product different from the one ordered, you should raise the issue through the relevant Third-Party Marketplace.

The marketplace may provide:

  • replacement;

  • return;

  • refund; or

  • another remedy,

depending on its applicable policy.

Trajectory may assist with brand identification or product verification where appropriate.

13. MISSING ITEMS OR COMPONENTS

Where an order appears incomplete or components are missing, customers should raise the issue through the Third-Party Marketplace.

Where reasonably possible, retain:

  • packaging;

  • invoice;

  • order details;

  • labels;

  • product photographs; and

  • unboxing evidence.

This may assist in investigating the claim.

14. OPEN-BOX DELIVERY OR DELIVERY VERIFICATION

Some marketplaces may offer open-box delivery, OTP-based delivery or other verification mechanisms.

Such services are controlled by the applicable marketplace.

Customers should follow the marketplace’s instructions carefully, including checking the product where open-box inspection is permitted or required.

Trajectory does not control whether open-box delivery is available for a particular order.

15. DELIVERY OTPs AND SECURITY

Customers should exercise caution with delivery-related OTPs and credentials.

Do not share:

  • banking OTPs;

  • UPI PINs;

  • card PINs;

  • CVVs;

  • marketplace passwords; or

  • banking passwords

with Trajectory, marketplace sellers or delivery personnel.

Where a marketplace uses a delivery OTP, only share it in accordance with the marketplace’s stated delivery process and only when appropriate.

Trajectory will not ask for your UPI PIN, card PIN, CVV or banking password to resolve a shipping issue.

16. INTERNATIONAL SHIPPING

Whether a Trajectory product can be shipped internationally depends on the marketplace, seller, product, import restrictions and destination.

Availability of a product on www.trajectoryindia.com does not mean that international shipping is available.

If a marketplace permits international delivery, the marketplace’s applicable terms will govern matters such as:

  • shipping;

  • customs;

  • duties;

  • import taxes;

  • destination restrictions;

  • documentation; and

  • delivery timelines.

Trajectory does not independently guarantee international marketplace delivery.

17. CUSTOMS, DUTIES AND TAXES

For cross-border marketplace transactions, customs duties, import taxes, handling fees or other governmental charges may apply.

Such charges are governed by the destination country and the marketplace’s applicable transaction terms.

Customers should review the marketplace’s disclosures before completing an international purchase.

18. REMOTE OR NON-SERVICEABLE LOCATIONS

Some delivery addresses may not be serviceable by a particular marketplace, seller or courier.

A Third-Party Marketplace may:

  • refuse the order;

  • limit delivery options;

  • extend delivery timelines; or

  • cancel an order

where the destination is not serviceable.

Trajectory does not control marketplace serviceability decisions.

19. CASH ON DELIVERY

Where Cash on Delivery is available, the option is determined by the applicable Third-Party Marketplace and may depend on:

  • product;

  • seller;

  • order value;

  • customer account;

  • location;

  • marketplace policy; and

  • risk controls.

Trajectory does not independently offer or guarantee Cash on Delivery through www.trajectoryindia.com.

20. SHIPPING ADDRESS AND PERSONAL INFORMATION

Delivery information entered on a Third-Party Marketplace is processed by the applicable marketplace, seller, fulfilment provider or courier according to the relevant privacy policies and legal requirements.

Trajectory’s own Privacy Policy governs personal data that Trajectory independently processes through www.trajectoryindia.com and its own business activities.

21. RETURNS TO ORIGIN

A package may be returned to origin where:

  • delivery repeatedly fails;

  • recipient refuses delivery;

  • address is incorrect;

  • destination is unserviceable;

  • shipment is damaged;

  • courier cannot complete delivery; or

  • another marketplace condition applies.

Any cancellation, refund or redelivery following a return-to-origin event will be handled under the relevant marketplace’s policies.

22. REFUSAL OF DELIVERY

If you refuse a marketplace delivery, the consequences will be determined by that marketplace.

Depending on marketplace policy, refusal may result in:

  • return to seller;

  • cancellation;

  • refund;

  • failed-delivery status; or

  • another outcome.

Trajectory does not independently determine the marketplace’s treatment of refused deliveries.

23. SHIPPING FOR REPLACEMENTS

Where a marketplace approves a replacement, shipment of the replacement product is handled according to the marketplace’s replacement and fulfilment process.

Trajectory does not independently guarantee the replacement dispatch or delivery date.

24. SHIPPING FOR RETURNS

Where a marketplace approves a return, reverse pickup or return shipment is governed by the marketplace’s return policy.

Depending on the marketplace and location:

  • a courier may collect the item;

  • the customer may be instructed to drop off the parcel;

  • self-shipping may be required; or

  • another return method may apply.

The applicable marketplace will determine any documentation, packaging or return-shipping requirements.

25. TRANSPORT DAMAGE

Where product damage appears to have occurred during shipment, the issue should be reported through the marketplace within the applicable claim period.

Trajectory may assist with product assessment or quality feedback where appropriate, but the transaction remedy remains subject to the marketplace’s applicable return, replacement and refund procedures.

26. PACKAGING

Trajectory products may use packaging intended to protect the product during ordinary storage and shipment.

Packaging appearance may vary from images shown on the Website due to:

  • packaging updates;

  • marketplace labelling;

  • courier packaging;

  • manufacturing changes; or

  • logistical requirements.

A packaging variation alone does not necessarily indicate that a product is incorrect or unauthentic.

If you have an authenticity concern, contact:

support@trajectoryindia.com

27. MARKETPLACE SELLERS

Trajectory products may be offered through different sellers or marketplace arrangements.

The seller shown on the applicable marketplace order or invoice is relevant to that transaction.

Shipping performance, fulfilment method and delivery responsibility may differ depending on the seller and marketplace.

Trajectory does not represent that every marketplace seller offering a product bearing the Trajectory name is necessarily operated by Trajectory.

28. UNAUTHORISED SELLERS

Where a customer purchases from an unauthorised or independent seller, Trajectory may not have access to the order, shipment or seller-specific information.

Customers should use the marketplace’s available buyer-protection and customer-support mechanisms.

If you suspect a counterfeit or unauthorised Trajectory listing, you may contact:

support@trajectoryindia.com

with the relevant seller and listing information.

29. NO SHIPPING CONTRACT THROUGH THE TRAJECTORY WEBSITE

Because www.trajectoryindia.com does not currently accept direct consumer product orders or payments, merely visiting a product page or clicking a marketplace link does not create a separate shipping contract with Trajectory through the Website.

The shipping arrangement applicable to your consumer purchase arises through the marketplace where the transaction is completed.

30. CORPORATE, WHOLESALE, DISTRIBUTOR AND B2B SHIPMENTS

This Shipping Policy primarily applies to customers who discover Trajectory products through www.trajectoryindia.com and purchase them through a Third-Party Marketplace.

Direct transactions involving:

  • corporate gifting;

  • wholesale;

  • institutional supply;

  • distributors;

  • dealers;

  • retailers; or

  • other B2B customers

may be governed by separate written shipping and delivery terms contained in a quotation, invoice, purchase order, agreement or other commercial document.

Where separate terms have been agreed, those terms govern the applicable B2B transaction.

31. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL

Shipping or delivery may be affected by events beyond the reasonable control of Trajectory, the marketplace, seller, courier or fulfilment provider, including:

  • floods;

  • storms;

  • earthquakes;

  • severe weather;

  • epidemics or pandemics;

  • fire;

  • war;

  • civil disturbance;

  • strikes;

  • transport shutdowns;

  • governmental restrictions;

  • communication failures;

  • natural disasters;

  • supply-chain disruption; or

  • other force-majeure events.

Applicable marketplace policies and mandatory consumer rights remain unaffected.

32. MARKETPLACE POLICIES PREVAIL FOR MARKETPLACE SHIPPING

For consumer purchases completed through a Third-Party Marketplace, the marketplace’s applicable policies govern matters under its control, including:

  • delivery estimates;

  • shipping fees;

  • shipping methods;

  • fulfilment;

  • tracking;

  • delivery attempts;

  • failed delivery;

  • return-to-origin;

  • reverse shipping; and

  • delivery disputes.

Where this Website Shipping Policy conflicts with a marketplace policy on a matter controlled by that marketplace, the marketplace policy will govern the marketplace transaction, subject to applicable law.

33. FUTURE DIRECT WEBSITE SHIPPING

Trajectory may introduce direct consumer checkout and direct shipping through www.trajectoryindia.com in the future.

If direct Website sales are introduced, this Shipping Policy may be updated to contain specific terms regarding:

  • direct shipping charges;

  • dispatch timelines;

  • serviceable areas;

  • delivery partners;

  • delivery attempts;

  • direct order tracking; and

  • other shipping conditions.

Until such functionality is expressly introduced, the Website should not be interpreted as directly accepting or shipping consumer orders merely because product information, pricing or purchase buttons are displayed.

34. STATUTORY CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or waive any right or remedy that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a mandatory remedy in relation to non-delivery, damaged goods, defective goods, misrepresentation or another consumer issue, applicable law will prevail over any inconsistent provision of this Policy.

35. HOW TO GET HELP WITH A SHIPPING ISSUE

For delivery, shipment or tracking issues

Use the Third-Party Marketplace through which you placed the order.

Open the marketplace account or application, locate the relevant order and use the available:

  • Track Order;

  • Delivery Support;

  • Contact Customer Service;

  • Report a Problem; or

  • similar option.

For a product-quality, authenticity or brand-related concern

You may contact Trajectory at:

Email: support@trajectoryindia.com
Phone: +91-9220934334

When contacting us regarding a marketplace shipment, provide where reasonably available:

  • marketplace name;

  • seller name;

  • order number;

  • product name;

  • delivery date;

  • description of the concern; and

  • photographs or videos where relevant.

Do not provide passwords, UPI PINs, OTPs, CVVs or banking credentials.

36. CHANGES TO THIS SHIPPING POLICY

Trajectory may update this Shipping Policy from time to time to reflect changes in:

  • Website functionality;

  • our business model;

  • Third-Party Marketplaces;

  • logistics arrangements;

  • applicable law;

  • regulatory requirements; or

  • customer-support practices.

The updated policy will be published on www.trajectoryindia.com with a revised “Last Updated” date.

37. CONTACT INFORMATION

For questions regarding this Shipping Policy or appropriate product-related matters:

Trajectory Marketing Private Limited

Registered Office:
Flat No. 110, 1st Floor,
Block D, Pocket 17, Sector 3,
North West Delhi, Delhi - 110085, India

Principal Business / Contact Address:
Plot No. 124, Ground Floor,
Village Pooth Khurd, Near Balmiki Hospital,
North West Delhi, Delhi - 110039, India

Customer Support:
support@trajectoryindia.com

Phone:
+91-9220934334

Website:
www.trajectoryindia.com


IMPORTANT: Trajectory does not currently accept or ship consumer orders through www.trajectoryindia.com. Purchase buttons redirect customers to Amazon, Flipkart or another Third-Party Marketplace. Shipping, delivery, tracking and related logistics are handled according to the policies and fulfilment arrangements of the marketplace where the purchase is completed.